SHIPPING POLICY

Last Updated: September 6, 2026

1. Order Processing

Orders are generally processed within the timeframe stated on the applicable product page.

Processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Preorders will be processed according to the estimated release or shipping timeline provided on the product page.

2. Shipping Times

Estimated shipping times are provided for convenience and are not guaranteed delivery dates.

Once an order has been shipped, delivery times may vary depending on the shipping carrier, destination, weather, holidays, customs processing, and other circumstances outside our control.

3. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

4. International Orders

We may ship physical products internationally.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are not necessarily included in the purchase price or shipping charge shown at checkout.

Customers are responsible for understanding and paying any applicable fees imposed by their country.

5. Risk of Loss

Risk of loss and title for physical products pass to you upon our delivery of the item to the shipping carrier. As a courtesy, and where reasonably possible, we will still work with you to help resolve issues involving packages lost or damaged in transit, as described below.

6. Lost or Delayed Packages

After an order has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery procedures.

If your package appears to be delayed or lost, please contact us at contact@splendidaire.com and provide your order number and tracking information, if available.

We will make reasonable efforts to assist with the issue, but we cannot guarantee delivery times or be responsible for delays caused by the shipping carrier or circumstances outside our control.

7. Damaged Packages

If your order arrives damaged, please email contact@splendidaire.com as soon as reasonably possible.

Please include your order number and photographs of the packaging and damaged product when possible so that we can evaluate the issue and determine an appropriate resolution.

8. Digital Products

Digital downloads are delivered electronically and are not subject to physical shipping charges.

9. Contact

If you have questions about shipping or an order, please email contact@splendidaire.com.